Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Margherita.store (the “Site”).

Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your personal information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Third parties

"By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency."

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at store.margherita@gmail.com or by mail using the details provided below:

Margherita
[Re: Privacy Compliance Officer]
Pohlinova 3, Ljubljana 1000, Slovenia, EU

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Frequently asked questions

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How do I pay?

We accept Visa, MasterCard and American Express credit or debit cards. You can also pay using Apple Pay or PayPal.

All payments are made using a secure SSL connection. Credit card payments are handled by Stripe and Paypal. Our company does not have access to credit cards data or bank account information.

Where do you ship?

We ship worldwide. If your can't find your country, please email is and we will add it to our list or arrange shipping.

What shipping carriers do you use?

We ship with Posta Slovenije, Slovenian national postal service. Orders in the US will be therefore delivered by USPS, in the UK by Royal Mail, La Poste in France and Poste Italiana in Italy. Please contact us for Express Shipping options.

What are the shipping costs?

Slovenia
3 €

Europe
7.90 € (Priority Shipping- Tracked and Signed for)

Rest of the world
11.90 € (Priority Shipping- Tracked and Signed for)

Express Shipping (International)
30.00 €

Are there any available discount codes?

Please subscribe to our newsletter or follow us on Instagram to be the first to know about our upcoming discount codes. Please note that our discount codes are not applicable to items already on sale. Only one discount code can be used per purchase.

Do you offer complimentary gift wrap?

Gifts come beautifully wrapped and presented in one of our bespoke drawstring pouches. We can also include a hand written message.

If you need any help choosing the perfect gift please contact us at info@margherita.store

How do I take care of my clips?

Our hair clips are made from natural cellulose acetate which is very sturdy material. If cared for these hair clips can last a very long time. Use a soft damp cloth to wipe them. If you have a clip with metal hardware avoid direct contact with water.

Where do I enquire about wholesale opportunities?

For wholesale enquiries please contact us:

info@margherita.store

Is there extra cost for International delivery (tax, duties etc.)?

Please note that all shipments outside the EU may be subject to Import Duty / Tax / VAT which are levied once a shipment reaches your country.
As we have no control over these charges and cannot predict what they may be, additional charges for customs clearance must be paid by the recipient of the parcel. Such charges are not included in the purchase price of Margherita items. We will not be responsible for the payment of any Import Duty / Tax / VAT under any circumstances.
We are not able to offer a refund for returned goods which are returned because the customer wishes to avoid paying any customs duties imposed.
When ordering from Margherita you agree to pay any Import Duty / Tax / VAT which may be imposed by your country's government. If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product/s and any Import Duty / Tax / VAT or penalty imposed by your government.
Customs policies vary widely from country to country and customs duties are not always applied. Each country has its own rules for determining whether Import Duty / Tax / VAT will apply. Some countries only charge customs duties if the parcel has a value over a certain amount. Based on your country's customs rules, it is possible that your parcel will fall below that threshold level.

Therefore we ask that you contact your local customs/import/mail departments for rates before you place an order to avoid any surprises.
We cannot guarantee that items will not be subject to random checks and cause associated delays and charges. Margherita is not responsible for any delays caused by destination customs clearance processes

How do I return an item?

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Sale items cannot be refunded.

To complete your return, we require a receipt or proof of purchase.

Please email us to initiate a return. We will send you additional instructions.

When will I receive my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@margherita.store.

How do I exchange an item?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@margherita.store and we'll email you the return address.